Lost, stolen, inaccessible, damaged or found passports and other travel documents

Answer a few questions and we’ll tell you what do to return or replace a Canadian refugee travel document, certificate of identity, or passport.

We may review or investigate how your passport was lost, stolen or damaged before issuing you a replacement. This may cause delays.

Replacing an expired lost, stolen or damaged passport (expired passport)

Since your passport has expired, you don’t need to fill out a special form.

Renew your passport or apply for a new one in the normal way. Renewing your passport is simpler than applying for a new one.

If you’re not eligible to renew your passport, just

• apply for a new adult passport in Canada
• apply for a new adult passport from the US
• apply for a new adult passport outside Canada and the US

Replacing an expired lost, stolen or damaged passport (not sure if it’s expired)

If you’re not sure whether your passport has expired, submit your application with a completed copy of the declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) form.

Renew your passport or apply for a new one in the normal way. Renewing your passport is simpler than applying for a new one.

If you’re not eligible to renew your passport, just

• apply for a new adult passport in Canada
• apply for a new adult passport from the US
• apply for a new adult passport outside Canada and the US

Replacing a lost or stolen passport in Canada (adult passport)

Contact us to report the loss or theft

Check if you can renew the passport

Apply for your replacement

• submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
• pay both
  • the regular fees and
  • the extra $45 fee for replacing a lost or stolen passport

  Replacing a lost or stolen passport in the US (adult passport)

  Contact us to report the loss or theft

  Check if you can renew the passport

  Apply for your replacement

  • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
  • pay both
    • the regular fees and
    • the extra $45 fee for replacing a lost or stolen passport

    Replacing a lost or stolen passport abroad (adult passport)

    Contact us to report the loss or theft

    Check if you can renew the passport

    Apply for your replacement

    • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
    • pay both
      • the regular fees and
      • the extra $45 fee for replacing a lost or stolen passport

      Replacing an expired lost, stolen or damaged passport (child passport)

      If the passport has expired, you don’t need to fill out a special form. Apply for a passport in the normal way.

      • apply for a child passport in Canada
      • apply for a child passport from the US
      • apply for a child passport outside Canada and the US

      Replacing a lost or stolen passport in Canada (child passport)

      Contact us to report the loss or theft

      Apply for your replacement

      • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
      • pay both
        • the regular fees and
        • the extra $45 fee for replacing a lost or stolen passport

        Replacing a lost or stolen passport in the US (child passport)

        Contact us to report the loss or theft

        Apply for your replacement

        • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
        • pay both
          • the regular fees and
          • the extra $45 fee for replacing a lost or stolen passport

          Replacing a lost or stolen passport abroad (child passport)

          Contact us to report the loss or theft

          Apply for your replacement

          • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
          • pay both
            • the regular fees and
            • the extra $45 fee for replacing a lost or stolen passport

            Replacing a certificate of identity or refugee travel document

            Contact us to report the loss or theft

            • Voice to TTY: 1-800-855-0511
            • TTY to Voice: 711
            • TTY to TTY: 1-800-855-1155
              • You need a TTY device (machine, cell phone or laptop on TTY mode) to use this service.

              Monday to Friday, 8 a.m. to 4 p.m. (your local time)

              Not available on statutory holidays

              Apply for your replacement

              • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with your application
              • pay both
                • the regular fees and
                • the extra $45 fee for replacing a lost or stolen certificate of identity

                You need to be in Canada to get travel document services

                If you have an emergency, contact the nearest Government of Canada office abroad.

                Replacing a damaged passport in Canada (adult passport)

                You need to renew your passport or apply for a new adult passport.

                Check if you can renew the passport

                Apply for your replacement

                • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
                • pay the regular fees for a new passport

                Replacing a damaged passport in the US (adult passport)

                You need to renew your passport from the US or apply for a new one.

                Check if you can renew the passport

                Apply for your replacement

                • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
                • pay the regular fees for a new passport

                Replacing a damaged passport abroad (adult passport)

                You need to renew your passport from outside Canada and the US, or apply for a new adult passport.

                Check if you can renew the passport

                Apply for your replacement

                • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
                • pay the regular fees for a new passport

                Replacing a damaged passport in Canada (child passport)

                You need to apply for a new passport for the child. Follow the steps to apply for a child passport in Canada (opens in a new tab) .

                Given that the damaged passport is still valid, you need to

                • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
                • pay the regular fees for a new passport

                Replacing a damaged passport from the US (child passport)

                You need to apply for a new passport for the child. Follow the steps to apply for a child passpor from the US (opens in a new tab) .

                Given that the damaged passport is still valid, you need to

                • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
                • pay the regular fees for a new passport

                Replacing a damaged passport abroad (child passport)

                You need to apply for a new passport for the child. Follow the steps to apply for a child passport from outside Canada and the US (opens in a new tab) .

                Given that the damaged passport is still valid, you need to

                • submit a declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 1.33 MB) with the rest of your application
                • pay the regular fees for a new passport

                Contact us about your inaccessible passport or other travel document.

                You’ll need to submit proof of where your travel document is and tell us the reason you can’t wait for it to be returned.

                Contact us about your seized or surrendered passport or other travel document

                Travel documents seized by law enforcement authorities or ordered surrendered by a court of law are usually returned to us. We keep them until they expire, then destroy them.

                If you want us to return a seized or surrendered travel document to you before it expires, mail or fax us a request. We’ll start a travel document entitlement review once you submit

                • your full name
                • your date of birth
                • your current mailing address and phone number
                • an explanation of how and why the travel document was taken from you
                • a copy of the most recent court documents about release conditions (if applicable)

                Contact us by mail

                Send your request and supporting documents to the address:

                Centralized Network – Passport Protection, 6th floor
                Gatineau, QC K1A 1L1
                Canada

                Contact us by fax

                If you want to fax your documents to us, add the following note:

                Attention: Passport Program

                What to do if you find a passport or other travel document

                If you find a travel document, including one you previously reported as lost or stolen, you should return the document to us.

                Return a found travel document in Canada

                You can return a found travel document with a letter that describes how, when and where you found it

                • in person at a passport office (Service Canada Centre – Passport Services) or Service Canada Centre
                • in person at your local Police Service or Royal Canadian Mounted Police station
                • by registered mail or courier to
                  Centralized Network – Passport Protection, 6th floor
                  Gatineau, QC K1A 1L1
                  Canada

                Return a found travel document outside Canada

                You can return a found travel document with a letter that describes how, when and where you found it to the nearest Government of Canada office abroad.