FREE STANDARD SHIPPING WITH $35+ ORDERS. NO OFFER CODE NECESSARY.
Upgrade to 2nd Day Shipping for $9.95 or Overnight Shipping for $14.95.
DON'T LOVE IT? RETURN IT FOR FREE.
SAMPLE M·A·C MUST-HAVES WITH EVERY ORDER. TAKE YOUR PICK AT CHECKOUT.
RECEIVE FREE STANDARD SHIPPING WITH ANY $50+ PURCHASE (AFTER DISCOUNT). NO OFFER CODE NECESSARY.
DON'T LOVE IT? RETURN IT FOR FREE.
MAKEUP SHADE FINDER FOUNDATION TOOLS TRY ON 800+ SHADES WITH VIRTUAL TRY-ON TUTORIAL-BASED TOOLSMatch your shade from another brand.
Find your foundation formula in four simple steps.
Dot, swipe and glow to conceal and reveal a fresh, luminous, lifted look.
This National Lipstick Day, celebrate 40 years of M·A·C with eight extremely exclusive fan-favourites you begged us to bring back!
Our NEW all-in-one sets make it easy to build a personalized makeup routine.
Our beloved lip balm for a fresh (and more fun!) formula!
This National Lipstick Day, celebrate 40 years of M·A·C with eight fan-favourites you begged us to bring back!
Our iconic Lipstick - now maxed out with a new silky matte finish to give lips more.
Dot, swipe and glow to conceal and reveal a fresh, luminous, lifted look.
Our mega-viral bouncy blush got a good-for-skin glow up!
From matte to radiant, explore Studio formulas
made for every shade of you.
ALL-NEW M·A·CStack Legit Lift Lash Primer and M·A·CStack Mascara in Chesnut Stack!
Get personalized tools and tips to acheive your ideal brow look.
Two new products make expert brows easy for all hair types, tones, textures and talents.
PRO PRODUCTS 
Apply yourself with the ultimate Pro brushes.
Get pumped! Our ultimate multitasker now boasts a fine-mist spritz.
Formulated to improve your skin and enhance your makeup.
Connect with a real M·A·C Artist via live chat.
Your health and safety are our #1 commitment. Come in and shop your local M·A·C store today.
As a M∙A∙C Lover Rewards member you’ll receive 15% off and free shipping off your next purchase.
Pre-book your 15-minute service with a M·A·C Artist. Available by appointment only.
Read up on the latest beauty trend that’s turning heads all over the world – created by you, curated by us.
Learn how to create trendsetting looks – all virtually demonstrated directly on your face.
Discover groundbreaking beauty trends with looks and tutorials made to inspire – all curated by M·A·C Artists and experts.
Orders placed with Afterpay, Gift Cards will be charged at the time of order placement.
Orders placed with other payment methods will be charged at the time the order ships.
Select a topic below.
1 HOW DO I FIND M·A·C PRODUCTS?Go to our Find Stores page to locate a M·A·C Cosmetics store near you. Where Local Inventory information is available and inventory is in stock, we will match the price shown on maccosmetics.com at our M·A·C Cosmetics stores at the time of purchase. M·A·C Cosmetics are also available online at Bloomingdales.com, Nordstrom.com, Belk.com, Dillards.com and Macys.com. M·A·C Pro Members can purchase M·A·C Cosmetics online with their discount at macpro.com
M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products. Please CHAT LIVE with an Artist if you have further questions.
2 HOW CAN I WORK FOR M·A·C?We are always looking for bright, energetic individuals to represent us.
Positions in our corporate offices or corporate field positions can be found on our CAREERS page.
Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.
3 HOW DO I BECOME A M·A·C ARTIST?We are always looking for bright, energetic individuals to represent us.
While M·A·C offers advanced classes for professional artists in select cities in North America, we do not have courses for aspiring artists.
For a Makeup Artist position within a department store that carries M·A·C Cosmetics, please inquire at the M·A·C counter. You can also inquire with the Human Resources Director of the store and indicate your preference to work at the M·A·C counter.
For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for stores in your area, go to Find Stores.
4 HOW CAN I BOOK A MAKEUP APPOINTMENT?We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.
5 HOW CAN I BOOK A BRIDAL OR PRIVATE APPOINTMENT?M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our Find Stores page to locate a M·A·C store near you.
6 HOW DO I RECYCLE M·A·C PRODUCTS?Because we share your commitment to the environment, M·A·C accepts returns of its primary packaging through the Back To M·A·C Program.
While our free product incentive has come to an end, our commitment to Back-To-M·A·C remains.
We encourage you to bring back your empties in-store or online to be processed through the program and hope you'll follow us for updates as we further evolve the program for greater action and impact.
US residents, mail to: 2053 Meridian Place Hebron, KY 4108
Canadian residents, mail to: 550 Petrolia Rd, Toronto, ON M3J 2W3
7 WHERE IS MY ORDER?TRACK YOUR ORDER
You can check your order status using your order number here – anytime, anywhere.
We do our best to estimate the most accurate delivery time for your convenience. Please note: Estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change and do not apply to PO Boxes or US Territories.
Access your order status and history by signing in to your account. You can also CHAT LIVE with us (Sun-Sat 10AM–10PM EST).
8 What if my package is missing?If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return or exchange an item purchased Online, either placed in a M·A·C Store by a M·A·C Artist using our in-store mobile app or on maccosmetics.com, please click here for step-by-step directions on returning in-store or by mail. Please note that Gift Cards and eGift Cards cannot be returned or exchanged.
If you prefer to return your order in store, please provide the store associate with your email address or bring your shipping confirmation email with you as proof of purchase.
10 DO YOU SHIP INTERNATIONALLY?maccosmetics.com is unable to accept orders to be shipped to destinations outside of the United States. We apologize for any inconvenience. Please visit our INTERNATIONAL STORE LOCATOR.
11 HOW DO I CANCEL MY ORDER?If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.
12 I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?If your online order is not as expected, CHAT LIVE for assitance.
13 MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via CHAT or via phone at 1-800-588-0070. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.
Note: M·A·C Cosmetics Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). M·A·C Cosmetics Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
14 WHEN I EXCHANGE AN ITEM, THERE ARE TWO TRANSACTIONS ON MY CREDIT CARD. CAN YOU EXPLAIN?When an exchange is requested, it is completed in two steps:
1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account: a credit for the returned item(s) and one charge for the item(s) requested in exchange. While both transactions are processed in our systems at the same time, please note that the issuing bank/credit card company may take up to 10 business days to post the credit to your account.
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. CHAT LIVE with a M·A·C Artist, who will be happy to help find you a new favourite.
Let us help you find your favorite product! To learn more about how our Gone But Not Forgotten team might help you locate your product, please visit us at http://elcompanies.com/Pages/Gone-But-Not-Forgotten.aspx. You may also Chat Live with our online Makeup Artists for suggestions on similar alternatives.
16 WHAT FORMS OF PAYMENT CAN I USE?For online orders shipped within the United States, the following Credit Cards are accepted: American Express, Discover, MasterCard and Visa. We also accept PayPal, Afterpay and Gift Cards and eGift Cards purchased from M•A•C freestanding retail stores in the United States, Puerto Rico and Canada, maccosmetics.com and maccosmetis.ca.
Please enter your billing address exactly as it appears on your credit card statement. For orders shipped to the United States, we accept billing addresses from the United States, Canada and select international countries.
Orders placed with Afterpay, Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.
Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase on www.maccosmetics.com. When you purchase a Pre-Order item, we will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If we are unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.
18 WHEN WILL I BE CHARGED FOR A PRE-ORDER PURCHASE?M·A·C Cosmetics Online does not charge your credit or debit card until your item(s) has shipped (excluding M·A·C Online purchases made using our Artist-assisted in-store app). However, prior to shipment, your debit or credit card statement may show an “authorization hold,” which may look similar to a deduction from your account. These funds have not been deducted but are instead being reserved within your account to ensure that your order can be processed. The authorization hold will typically last from three to seven days, depending on the policy of your bank or card issuer.
19 WHEN WILL I BE CHARGED FOR A M·A·C ONLINE PURCHASE MADE IN A M·A·C STORE USING OUR ARTIST-ASSISTED IN-STORE MOBILE APP?
If your M·A·C Online order is placed by an Artist in a M·A·C Store using our in-store mobile app using a payment card or PayPal, the full purchase price will be immediately charged to your payment card or PayPal account at the time of purchase. If you have any questions or concerns regarding a MAC Online order placed in a MAC store, please contact us for assistance. CHAT LIVE
Orders placed with Afterpay, Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.
20 CAN'T FIND THE ANSWER YOU'RE LOOKING FOR? 21 WHAT IF I WANT TO OPEN MY OWN M·A·C STORE?Thank you for being a loyal M·A·C fan! We are always looking for bright, energetic individuals to represent us. To learn more, visit our CAREERS page. Please be advised that persons purporting to represent M·A·C have been offering fraudulent franchise opportunities on various website. Please do not respond to any such solicitations, and if you are contacted directly regarding any such opportunities, please do not pay any money and immediately contact Copyright Agent c/o Legal Department at copyright@estee.com.
